Customer Promise

Our promise
to you

Our customers are at the heart of everything we do.

We listen to the people who buy from, trade and work with us – to inform our procedures, to improve our services and to offer more high quality sporting and physical activity opportunities for all young people.

We won’t sell a product to you unless we believe it is of high quality, is innovative or offers great value.

Our pledge to you, our customer

  • We will deal with you politely and with respect
  • We will provide clear information and advice about our services
  • We will resolve your enquiry quickly and efficiently, and if this is not possible, we will keep you informed of our progress
  • We will respond to your e-mails and phone calls promptly
  • We will admit when things go wrong and do our best to put them right
  • We will ask for and listen to your views on our services and use them to inform changes and improvements.

In return, we ask you to tell us when you’re happy, and when you’re not – so that we can learn from your experience!

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