Terms and Conditions

General website Terms and Conditions


All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

These terms and conditions will apply to all transactions placed online or by telephone with Youth Sport Trust Enterprises. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

Youth Sport Trust Enterprises is the trading company of the children's charity the Youth Sport Trust. Please note any products purchased on this site will be processed by Youth Sport Trust Enterprises, including any invoices and any further communications regarding your order.

By using this site you are agreeing to these terms and conditions.


We are pleased to accept orders by any of the following methods. Online transaction via secure server or by telephone and fax. All credit/debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch, Maestro and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and/or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

Delivery & Returns

All orders, once processed, will be delivered within 3-5 working days. If for some reason we are unable to deliver your goods on time, we will inform you immediately and keep you informed about the progress of your order.

We use APC and The Royal Mail for deliveries, all of which are made during business hours. All deliveries require a signature upon receipt.

Delivery charges

Our delivery charges are based on weight. We send all packages using the most cost-effective method. The maximum charge for delivery is £16.00 plus VAT. For delivery to northern Scotland (post code areas AB, IV, KW, PA and PH), and the Channel Islands, Northern Ireland, Isle of Mann and other off shore areas, packing and delivery fees are charged at cost. Please ask for a quotation when placing the order.

We deliver to the UK and Ireland. We can also deliver internationally by prior arrangement. Please email us at yste.info@youthsporttrust.org for more information.

Damaged or incorrect items

In the event of any goods being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then please let us know within 7 working days of receipt and we will rectify the problem to the best of our ability.

Failed Deliveries

If no one is available to sign for a delivery, a card will be left notifying you of your nearest depot where you will be able to collect your order. If your order has not been collected within five days, the items will be returned to our warehouse. Any money paid will be refunded and if you still require the goods you will be required to re-order them. Please note that the delivery charge will not be refunded.

Returns and exchanges

If you are not completely satisfied with your purchase from Youth Sport Trust Enterprises, simply contact us at yste.info@youthsporttrust.org for a returns form within 7 working days from receipt of delivery.

Return the item to us in its original condition within 30 days of receipt.

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund upon receipt of the returned items, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

Goods will only be accepted for return if they are received by us within 30 days of original delivery (unless we have agreed otherwise).

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Collection of larger items can be arranged. The cost of returning the item to us is your responsibility.

Delivery charges are only refundable where goods are faulty and a refund on goods is given.

Faulty items can be returned for full refund or exchanged at no additional cost to you. All other conditions apply.

Products, prices & content

Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product, colours may vary.

All prices are shown in pound sterling (£) and are exclusive of UK VAT at the current rate unless clearly stated.

Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

The e-learning product fee includes an annual licence for a single user. The user has unlimited access to the e-learning for 12 months from the date of enrolment. After this time, they will need to renew their licence by re-purchasing the product, should they wish to extend their access.

Any information displayed on our website or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

We reserve the right to alter our prices and specifications without notice.

Ownership of goods

All items supplied to the customer remain the property of Youth Sport Trust Enterprises until final payment of all sums owing in respect of those goods has been received in full by us.

Comments & complaints

If you wish to complain about any aspect of your dealings with us, please write to:

Youth Sport Trust Enterprises, Sport Park, 3 Oakwood Drive, Loughborough University, Loughborough, Leicestershire, LE11 3QF

Or email yste.info@youthsporttrust.org

We will reply within five working days of receipt.

Privacy policy

Please refer to our Privacy Policy here. This includes information about how we will contact you and your rights to how we process your data.


We want you to be confident about ordering online with us. We use secure socket layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.

Copyright ©

The contents of this site and other publications from Youth Sport Trust Enterprises are owned or licensed to Youth Sport Trust Enterprises or are used with permission by the owner. Reproduction strictly by permission only.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Youth Sport Trust Enterprises Ltd. The collective work includes works that are licensed to Youth Sport Trust Enterprises Ltd. Copyright 2016, Youth Sport Trust Enterprises Ltd. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Youth Sport Trust Enterprises or purchasing Youth Sport Trust Enterprises products.

You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Youth Sport Trust Enterprises or to purchase Youth Sport Trust Enterprises products.

Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Youth Sport Trust Enterprises. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks and trade names of Youth Sport Trust Enterprises used in the site are trademarks or registered trademarks of Youth Sport Trust Enterprises.

Limitation of Liability

Youth Sport Trust Enterprises shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Youth Sport Trust Enterprises has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Youth Sport Trust Enterprises product is mistakenly listed at an incorrect price, Youth Sport Trust Enterprises reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Youth Sport Trust Enterprises reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Youth Sport Trust Enterprises shall issue a credit to your credit card account in the amount of the incorrect price.


These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Youth Sport Trust Enterprises without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Youth Sport Trust Enterprises may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Youth Sport Trust Enterprises.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Youth Sport Trust Enterprises or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


You agree to indemnify, defend, and hold harmless Youth Sport Trust Enterprises, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Youth Sport Trust Enterprises may link to sites operated by third parties. However, even if the third party is affiliated with Youth Sport Trust Enterprises, Youth Sport Trust Enterprises has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Youth Sport Trust Enterprises. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Youth Sport Trust Enterprises seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).